Frequently Asked Questions (FAQs)

Orders & Shipping

How long does delivery take?

• UK: 2-5 working days (free on orders over £50)
• International: 5-14 working days (varies by destination)

Can I track my order?
Yes, tracking details are emailed once dispatched.

Do you ship worldwide?
Yes, with customs fees calculated at checkout.

Returns & Exchanges

What’s your return policy?

• 28-day return window for unworn items with tags.
• Non-returnable: Sale items, pierced jewelry.

How do I return?

1. Request a label via our Returns Portal.
2. Include the original packing slip.

Payments

What payment methods do you accept?
Visa, Mastercard, PayPal, Klarna.

Is my payment secure?
All transactions are encrypted.

Products

How do I choose the right size?
Refer to the Size Guide on each product page.

Are items in stock?
Inventory updates in real-time. Sold-out items may restock—enable notifications.

Account

How do I reset my password?
Use the “Forgot Password” link on the login page.

For more details, visit our Help Center.