Privacy Policy

1. Data Collection

We collect personal information when you:

  • Create an account or make purchases on bow-heels.com
  • Subscribe to marketing communications
  • Contact customer service
  • Participate in promotions

This includes:

  • Identity Data: Name, billing/shipping address
  • Contact Data: Email, phone number
  • Payment Data: Encrypted card details via secure gateways
  • Technical Data: IP address, browser type, cookies
  • Usage Data: Purchase history, website interactions

2. Purpose of Processing

Your data helps us:

  • Process orders and prevent fraud
  • Personalize your shopping experience
  • Send marketing communications (with consent)
  • Improve our services

3. Data Sharing

We may disclose information to:

  • Payment processors (e.g., Klarna for “Buy Now, Pay Later” services)
  • Shipping carriers (e.g., DHL, Royal Mail)
  • Analytics providers (e.g., Google Analytics)

We never sell your data to third parties.

4. Your Rights

Under GDPR, you can:

  • Access, correct, or delete your data
  • Withdraw marketing consent (via unsubscribe links)
  • Object to profiling or automated decisions
  • Request data portability

To exercise these rights, visit your Account Settings or contact us via our Data Request Form.

5. Cookies

We use:

  • Essential cookies (for shopping cart functionality)
  • Performance cookies (to analyze site traffic)
  • Marketing cookies (require opt-in)

Manage preferences via your browser settings or our Cookie Banner.

6. Data Security

We implement:

  • SSL encryption for all transactions
  • Regular security audits
  • Restricted staff access to sensitive data

7. Policy Updates

Changes will be posted here. Continued use of bow-heels.com constitutes acceptance.

For inquiries, visit our Help Center.