Terms & Conditions

1. General Terms

By accessing and using bow-heels.com, you agree to comply with these Terms & Conditions. We reserve the right to modify these terms without prior notice.

2. Order Acceptance

• Orders are subject to product availability and our acceptance.
• A contract is formed when we send a Dispatch Confirmation email.

3. Pricing & Payment

• Prices include VAT (where applicable) but exclude delivery charges.
• Accepted payment methods: Visa, Mastercard, PayPal, Klarna.
• Pricing errors may result in order cancellation or price adjustments.

4. Delivery

• Orders typically ship within 1-3 business days.
• Delivery times vary by destination (UK: 2-5 days; International: 5-14 days).

5. Returns & Refunds

• 28-day return window for unworn items with tags.
• Non-returnable: Sale items, pierced jewelry.
• Refunds processed within 10 business days of receipt.

6. Intellectual Property

All content (logos, images, text) on bow-heels.com is owned by us and protected by copyright laws.

7. Limitation of Liability

We are not liable for:

• Consequential damages from site use.
• Delivery delays caused by third parties6.

8. Governing Law

Disputes are governed by English law16.

For inquiries, visit our Help Center.